This is the "Manage Holds" page of the "Help Center" guide.
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Last Updated: Aug 23, 2016 URL: http://research.tolibrary.org/cataloghelp Print Guide

Manage Holds Print Page
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Request a hold:

  1. Find the title you want and click on "View All Copies and Request Holds."
  2. Click on "Request Hold."
  3. If you are not logged in, you will be prompted to enter your name and library card number.
  4. Choose the location where you want to pick up the book.
  5. The cancel date defaults to one year from the date the hold is placed.
  6. Click Submit

Please note: Feature Films, Rental Books, Reference and other In Library Use only items, cannot be placed on hold.

Holds Availability:

Patrons WILL NOT be notified if a requested item is UNAVAILABLE.

To verify an item is being held for you and is ready for pick up, you may wait for courtesy notification from the Library or check your Library Account online by clicking on the "My Account" link in the online catalog. Items that are available for you to pick up are indicated as "READY FOR PICKUP". You may also contact the Library directly by telephone during business hours for any questions you may have.

When a hold is placed, the availability of an item depends on the item "STATUS". The "STATUS" of an item can be found in the third column of an item record :

Items may have the following possible "STATUS" designations:

STATUSTIME TO FILL REQUESTAVAILABILITY OF ITEM
CHECK SHELF 2 Business Days Item is on the shelf, and will be available within two business days UNLESS the item is missing and it is unavailable. Call the holding Library by telephone during business hours if the item is needed sooner than two business days.
DUE 07-23-2010 Varies Item is checked out and is not due until this date. It may be longer if other patrons have holds on this item or the item is returned after the due date. If the item is lost or damaged before it is returned, it may become unavailable.
TO TEMP STOR.
NP TEMP STOR.
CIRC STORAGE
2 Business Days Item is in Temporary Storage at the Newbury Park Branch Library or Grant R. Brimhall Library. It will be available within two business days UNLESS the item is missing and it is unavailable. Call the holding Library directly by telephone during business hours if the item is needed sooner than two business days.
IN PROCESS Varies Item is in the acquisitions and processing stage, and is unavailable for immediate check out. It will be available when this stage is completed (can take anywhere from one to four weeks), but may be longer if other patrons have holds on this item. In rare cases, an item may become unavailable if a publisher cancels or recalls an item.
MENDING
TECH UPDATE
COLL. UPDATE
Varies There is a problem with this item, and it is unavailable for immediate check out. It will be available when this stage is completed (can take anywhere from one to eight weeks), but may be longer if other patrons have holds on this item. In some cases, the item may become unavailable if the problem cannot be resolved.
ON SEARCH
LOST AND PAID
LOST & SUPP.
INV. SEARCH
CLMS RETD
ON SEARCH-NP
MISSING
BILLED
Varies Item is missing or lost, and it is unavailable for immediate check out. If the item is not found or replaced, it will become unavailable.
IN TRANSIT
ON HOLDSHELF
Varies Item is on hold for another patron or in route to another library and it is unavailable for immediate check out. Item will be available when it is returned by the other patron or arrives at the library. It may be longer if other patrons have holds on this item. If the item is lost or damaged before it is returned, it may become unavailable.
ARCHIVES STORAGE
REF STORAGE
ILL RETURNED
LIB USE ONLY
Not Available for Check Out/Holds Item is for In Library Use only or belongs to another library system, and may not be requested or checked out.

 

Freeze a hold:

Use the FREEZE function when you are not ready to pick up an item. A frozen hold will continue to move up the holdlist for that title but it will not be delivered until you unfreeze it. You cannot freeze a hold if your item on hold is in transit or ready to pick up.
  1. Click in the box under FREEZE on the right (see image below).
  2. Click "UPDATE LIST".
  3. If there is no box to check, you cannot freeze that hold.

Unfreeze a hold

When you are ready to receive holds again, you must unfreeze the hold. After a hold is unfrozen, check to see if copies of the item now show "CHECK SHELF" in the catalog. If so, please call the Circulation Desk at 805-449-2660, Option 6. For Newbury Park Branch Library, please call 805-498-2139, Option 6.
  1. Click in the box under FREEZE on the right to remove the check mark.
  2. Click "UPDATE LIST".
  3. This will unfreeze and reactivate the hold.

Cancel a hold:

As a courtesy to other customers who may be waiting for items that are on hold, please cancel any items you have requested that you no longer need.
  1. Click in the box in the CANCEL column to the left of the item you want to cancel (see image above).
  2. Click "UPDATE LIST".
  3. If you are unable to cancel a hold online, please call the Circulation Desk at 805-449-2660, Option 6. For Newbury Park Branch, please call 805-498-2139.
      
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    Grant R. Brimhall Library 1401 E. Janss Road • Thousand Oaks, CA 91362 • (805) 449-2660
    Newbury Park Branch Library 2331 Borchard Road • Newbury Park, CA 91320 • (805) 498-2139
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